Uber Support: How Riders and Drivers Can Get Help Quickly

It can feel confusing to get help from Uber, whether you are a rider with a billing problem or a driver with app issues. There is no normal call center, and most help is found inside the app.

However, Uber does offer many ways to get help, if you know where to look. From live chat and phone options to in-person help for drivers, here is how you can contact Uber for your specific situation.

How to Contact Uber if You Are a Driver

As a driver, you can use special features in the Uber Driver app. You also get phone support just for drivers. In many cities, you can even get help in person at Uber Greenlight Hubs.

1. Get Help in the Uber Driver App

The quickest way to get help from Uber is through the Driver app. It is made to handle most normal problems, like changes to fares, trip mistakes, and document issues.

To contact Uber using the app:

1. Open the Uber Driver app.
2. Tap the menu icon (☰).
3. Tap Help.
4. Scroll to the bottom and tap Call Us to reach support, or tap the problem you have under Help.

Once you pick a problem (for example, “I did not get paid for a trip” or “My app is not working”), Uber will guide you through a form or steps to help you.

2. Emergency Line (USA only):

For serious safety concerns, drivers can call Uber’s Critical Safety Response Line at 800-353-8237. This number is not widely shared to prevent wrong use. You should only use it for very urgent safety problems. For medical or crime emergencies, always call 911 first.

3. Visit an Uber Greenlight Hub (In-Person Support)

If you have account problems, need help uploading papers, or prefer face-to-face help, Uber Greenlight Hubs are in some cities across the U.S.

These places let you talk directly to Uber support staff. They are very helpful if your app is not working, your papers will not verify, or your account was wrongly turned off.

Here is how to find your nearest Greenlight Hub:

1. Go to help.uber.com.
2. Set your city in the top-right corner.
3. Click “For Partners.”
4. In the search box, type “Greenlight.”
5. Select the article called “Getting in-person activation and support help.”

You will see the hours, address, and if you need an appointment. Many hubs let you walk in during their working hours.

4. Contact Uber on Social Media

If your problem is not urgent and the app did not solve it, Uber’s social media team is active and replies.

You can reach them by:

• Sending a private message to @Uber_Support on Twitter.
• Sending a message to Uber’s official Facebook page.

Keep your message short and clear, such as: “Driver account issue on April 10. Trip ID: [xxxx]. App keeps crashing.”

Do not post private details publicly. Always send those in private messages (DMs).

How to Contact Uber if You Are a Rider

Uber riders cannot go to Greenlight Hubs. However, they can still get help through the app, by phone, and on Twitter.

1. Use the Uber App for Trip Help

For most riders, the app is the main tool to solve trip problems. It is fast, guides you, and is directly linked to your past rides.

To get help in the Uber app:

1. Open the Uber app.
2. Tap the menu icon (☰).
3. Tap “Your Trips.”
4. Select the trip you had a problem with.
5. Scroll down and tap “Help.”
6. Choose the reason: fare problem, unsafe ride, lost item, and so on.

Uber usually replies within 24 to 48 hours, depending on the problem. Often, issues like overcharges or double fees are checked automatically and fixed without a person needing to do anything.

2. Call Uber Support (Riders)

Uber does not openly share a general phone number for riders. But they do have a phone support line for riders:

• Uber Rider Support (USA): 800-593-7069

This line connects you to a support menu. You might not always talk to a live person, but you can ask for a call back or use common help tools.

In an emergency, riders can call:

• Uber Critical Safety Response Line (USA): 800-285-6172

Again, this number is only for urgent safety issues. Call 911 if there is immediate danger.

Note: Riders who have Uber Diamond status (a special level) can get 24/7 direct phone help through the app. This is part of the Uber Rewards program. You get it after earning 7,500 points.

3. Reach Out on Twitter or Facebook

For problems that are not emergencies and were not solved in the app, contacting Uber on Twitter is another good option.

• Tweet or send a private message to @Uber_Support.
• Or send a message through Uber’s official Facebook page.

Mention your problem and the date of your trip. But never put private information like phone numbers or email addresses in public tweets.

4. Use Uber's Help Website for Common Questions

If you are logged out of the app or prefer using a computer, visit: help.uber.com.The Help Center covers many topics for both riders and drivers. This includes:

1. How to question a charge.
2. How to cancel a trip.
3. Why your account might be turned off.
4. How to reset your password.
5. How to change how you pay.
6. How to get a copy of your trip receipt.

The website changes automatically based on if you are logged in as a rider or a driver.

Final Tips: Choose the Right Support Channel for Your Issue

Here is a quick summary:

• App support: Best for problems related to trips or quickly sending a form.
• Phone support: Available for riders and drivers in some cases.
• Greenlight Hub: Only for drivers, best for in-person help with documents or app issues.
• Twitter/Facebook: Good for following up or when the app is not responding.
• Help website: Perfect for common questions or when you are logged out.

If your problem is urgent, use the safety contact numbers. If it is a normal problem, the in-app Help section usually works best. And no matter what, do not call unofficial support numbers you find online.

Do you have a tip or method that worked better for you? Share it with others. It could save someone else time.