The primary purpose of any business is to deliver exceptional products and services to a target audience. While you have a responsibility to focus on customer satisfaction, there are other key challenges that you need to think about, too, including how you’re going to manage the constant flow of data and information moving throughout your business landscape. In today’s increasingly digital world, logs are like an x-ray report into the performance of your company.
These tools can provide you with useful data that you need to monitor the health of your infrastructure. At the same time, they can give you a fantastic overview of the potential causes of data or security breaches. Perhaps most importantly, at all, application monitoring tools allow you to get to the bottom of things that might cause unexpected downtime in your company, so you can avoid those painful moments once and for all.
Overcoming the Threat of Downtime
One of the biggest advantages of using log and AppOptics application monitoring tools in your company is that they provide you with useful red flags when something isn’t working as it should be in your company. There are many software solutions on the market today that can even send you an instant alert when something isn’t right; this means that you can respond to an impending error immediately – before it has the time to harm your systems.
One such solution is called Better Uptime.
- How is a user alerted? Through multiple channels such as phone, SMS, Slack, and email.
- What do the alerts contain? An error message with a second-by-second timeline for every incident.
- What can be monitored? Whatever you need, your site, app, or store.
So as you can see, Better Uptime can be a very valuable tool in your arsenal that will combine uptime monitoring, incident management, and a public status page into one. Really can't get better than that!
But enough about Better Uptime. Let's get back to what we were talking about.
Since managers are now beginning to focus more heavily on eliminating unexpected downtime than ever before, logging tools are rapidly growing in popularity. That’s because every time your business stops working properly without warning, you could be losing thousands of dollars of hard-earned cash, as well as the trust and respect of your customers. Downtime, in even one critical application, could put your entire company on hold, meaning that you can’t continue to deliver the service that your customers rely on. At the same time, downtime could also cause other parts of your business not to work properly, which means that you’re more likely to suffer from security and compliance problems.
Detecting and Avoiding Downtime
Most people assume that logging tools are only there to tell you what happened to your system after downtime has already happened. You can use these solutions to get to the bottom of a problem and potentially put strategies in place that will prevent that issue from happening again. However, you can also be far more proactive with the right software too.
Many state of the art APM and logging tools now come with real-time server and app monitoring built-in, complete with alerts that let you know as soon as something starts to change in your system. Because you can detect the beginning of a problem earlier, you can also jump onto the issue and fix it before it results in a dangerous outcome for your company. The result is fewer errors and issues for your team to overcome, as well as a happier customer base full of clients that don’t have to wait around for you to fix endless unnecessary issues.